The Library is committed to providing quality services through evidence-based decision making and continuous improvement. This is reflected in our commitment to asking “Is there a better way” – one of the essential components of What We Do Matters.
As part of our evidence-based approach during the COVID-19 crisis, weekly reports on enquiries received by the library are being produced. These allow the Library to track trends and monitor any issues that need to be addressed.
User-centred design is generally understood as an essential method for producing user-friendly technologies, but it can be applied to any service or process. The Interaction Design Foundation defines it as “an iterative design process in which designers focus on the users and their needs in each phase of the design process.” (User Centered Design – Interaction Design Foundation).
The design process has 4 phases:
1. Understand context of use
2. Specify user requirements
3. Design solutions
4. Evaluate against requirements
The evaluation stage is essential to producing user-friendly services and can lead to further iterations of the design process. Click here for more information on user-centred design methodologies.
Assessment and Evaluation – 8 Essential Questions
Are you introducing a new service or running a project? If so, you should think about how you will assess its efficacy, and don’t leave that thinking to the last minute! It is far better to plan assessment and evaluation from the start – that way you know what data you will need to collect and you can plan adequately for this.
There are 8 questions that you should always ask yourself before starting your project. To help you answer these questions, read the linked guidelines.
|Question||Read these guidelines|
|The first question is about what sort of activity you are planning – quality assurance, evaluation, assessment or research.|
1. Are you doing Quality Assurance, Evaluation, Assessment or Research?
The answer to this impacts the answers to the next 3 questions:
| 2. Do you need research ethics approval?|
3. How are you presenting and disseminating your findings?
4. Do you need to seek informed consent from participants?
|Ethics and Informed Consent|
|You should also consider|
5. Are you planning to offer incentives to participants?
6. Are you planning to run a survey?
|Incentives and Surveys|
| And regardless of what type of activity you are planning, you will need to think about:|
7. How will you ensure participants’ privacy is respected?
8. How will you store your data?
|Privacy and data storage|
Schedule and resources
The dropbox folder Assessment and Evidence contains data and reports used to inform our decision-making. Its subfolders contain documents relating to our main assessment activities, which are summarised in the schedule below.
|Action||What is it?||When||Who to talk to|
|Library Client Survey|| Survey of library clients’ |
satisfaction with our
|Every 2 years|| Library Assessment |
|Library Space Study|| Study of occupancy levels and patterns in library |
|Every 2 years|
(alternating with survey)
|Library Assessment |
|CAUL Statistics|| Submission of key |
statistics to CAUL (the
national organisation for university libraries)
|Annual||Library Assessment |
|Collating statistics from |
different library services
and monitoring activity
against previous year
|Monthly||Library Assessment |
|Collating statistics from |
LSU services and
against previous sessions
|Every 6 months||Head of LSU or Library |
|Analysing client feedback and communicating the |
|Ongoing||Library Assessment Coordinator|
|Library Annual Report|
|Documents outlining key |
library facts, figures and
|Annual||Library Comms Team or Library Assessment Coordinator|
|Project Reports||Evidence-Based reports |
completed for library
(indexed from 2017)
|Project Team Leader or |
|Other Reports||Major evidence-based |
reports that are not
related to projects
|Ongoing (stored in folder from 2017)||Library Assessment |