Library Business Continuity Program – Pilot Design

Several short discussion groups with Library staff were initially run by JoAnne Sparks in 2017, seeking feedback and discussion on what business continuity, flexible and modified approaches to work entailed for staff, and how they could be effectively utilised to minimise negative impacts and disruption to staff and students during the train station closure.  Following these sessions some Task Analysis Workshops were run to help break-down the details of tasks that could/could not be achieved remotely. A separate Pilot Design workshop was also run to flesh out and record the design of pilots that could be implemented in early 2018 to test the viability of staff ideas for business continuity and flexible and modified approaches to work.

These draft pilots continue to be adapted and updated and are listed below. For more information on each of the pilots simply click on the relevant heading.  Library staff were asked to volunteer to participate in these pilots, with the expectation they run for approximately 6 weeks from March 2018.

1.  Off-Campus Remote Working – Work Hubs: Work Hubs may be better suited to some individuals, and better suited to individuals over teams.  Where could these Hubs be located and in what format to assist staff during the train station closure?

2. Off campus work alone,eg. Home or anywhere:
How do staff who work remotely show they are available and accessible?  How do they manage their technology requirements and set-up to assist them during the train station closure?

3. Scheduling variations- hours/times/days – different variations / patterns:
Schedule ourselves for commitments to team/clients.  Changing days, times we work (arrive and depart), working 4 long days, working half days at home/half at work.  Again, how do we achieve this and take accountability of work outcomes and communication to assist staff during the train station closure?

4.  Transport Options/Transport Hubs
How can we use transport options and/or transport hubs to assist staff during the train station closure? Are there other measures we need to seriously consider?

5. Face to Face Quality Initiative
How can we make the face-to-face work we do as meaningful and productive as possible?  Do we need support on meeting management and creating clear agendas, or some clarity around what is the intent of face-to-face meetings and work, to assist staff during the train station closure??

6. Task swapping across PD’s (voluntary)
By understanding skill sets required for different tasks and encouraging increased flexibility in roles, with relevant support, could some tasks usually done by one staff member be covered by another staff member willing to participate? How could we pilot this idea in early 2018?

7. Technologies and support for flexible and modified approaches to work

  • Outline the issues and practices we need to adopt.
  • Confirm options/tools that support flexible work methods
  • Outline what supporting materials might be needed and do they already exist (tip sheets, guides, etc)
  • Design how we can test and improve technology issues in early 2018 (at the latest)

Library Business Continuity Toolkit