What We Do Matters

Why do we do what we do at the library? It’s something that is often overlooked.

The work we do has a major impact on the learning and research experience of students, academics and other library users:

“Dear Todd, & the entire MQ Library team, 
I cannot thank you enough for your help with this, but I especially wanted to thank you for your kind words and support, I have always found all the staff at the MQ Library to be so helpful and friendly, but this really goes above and beyond. It is difficult to express how much it means to have this kind of university support (and such friendly email!) right at the time I would normally be returning to campus for business as usual. I hope it won’t be too much longer before I’ll be able to touch base whit library again
Again, thank you so much, for your help with my query and your well wishes.
Warm regards,
Amy Way
PhD Candidate
Department of Modern History, Politics and International Relations

A thank you from Nicole Gower (Vice President, Human Resources) for a tour, led by Anne Cleary, demonstrating areas of innovation within the Library. A number of Library staff contributed to the logistics of this visit.
“A huge thanks for leading the tour of the Library for our international guests yesterday. You did a superb job, and the group were very interested and engaged. At the end of the visit, one of the delegates said to me that he could the “service and engagement” ethos of the University was apparent in every interaction and aspect of their visit to Macquarie – something they were all very impressed with.
Many thanks for taking the time and for doing such a great job. It is much appreciated.”

Service model –> What We Do Matters

The Library’s high level Client Service Model have been distilled into What We Do Matters, with three core messages for us all to keep in mind.

Client Service Charter supports What We Do Matters.

Embodying these messages while at work will help us build a culture of continuous improvement based around what our users need.

The behaviours that embody the What We Do Matters program demonstrate the following 4 main themes of the program and are linked to the Library’s Rewards & Recognition program:

  • CreatePostive Experiences
  • Is there A Better Way
  • What I do Matters
  • What We Do Matters

A full description of the behaviours is available.

What We Do Matters Stories 2017

What We Do Matters Stories  2016